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Oh how I hate them, let me count the ways....

About 10 days ago I was informed "Grandma has terminal cancer, you might want to visit asap indeed" so I booked a round trip flight with United departing Thurs 16Oct, returning 21Oct.

A few days later I was informed "Grandma just hit a wall and is dying. Now. You might want to get here asap."

So I called United in a hurry asking how much it would cost to change my flight etc. "$1,200 with change fees. We have no medical fares."

So I called NWA, what I usually take back home, who had told me $132 (which I repeated back) for a one way flight. I accepted it and got on board and got here to find the $432 bill.

So now I just want to go home on my 21Oct flight, but I was pretty sure United would be cockweasels. Sure enough, they want to charge me $380 (including change fees) to let me fly on my 21Oct flight. Why? Because Iapos;m not checking in on Thurs 16Oct. .... I just want to take half the flight. They get a free seat on my original leg. I can provide written documentation by the staff that my grandma is in the process of dying from terminal cancer. I spent 3 hours on the phone trying to explain this to half the population of India (United, NWA and Travelocityapos;s call centers are based in India) and had absolutely zero sympathy.

So I thank everyone for their advice. I canapos;t believe all three companies have been this horrible during this time. Iapos;ve been polite and cooperative on all my calls. What United is doing should be considered illegal. "Sarah" (with her thick Indian accent) from Travelocity actually sounded happy when she said "Oh, you did not get the insurance, so we can not help you."

Bad companies. BAD bad companies.

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